Privacy Policy AE789 – Member Personal Data Protection

1 Introduction

AE789 is an online wagering and entertainment platform operating under the domain name ae789.vin. We understand that member trust is the most valuable asset we hold, and that trust begins with how we handle your personal information.

This Privacy Policy was drafted to comply with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international best standards in data protection. This applies to all ae789 platform users regardless of access method — whether via website, mobile app or any other official channel.

We are committed to being transparent about the data we collect, why we need it, and the choices you have regarding that data. No convoluted language — just clear, honest explanations.

2 Information We Collect

AE789 collects two main categories of information: information you provide directly and information collected automatically when you use our platform.

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, mobile number, email address and password.
• Identity Verification (KYC): A copy of your identity document (MyKad or passport), a verification selfie, and proof of residential address.
• Financial information: Bank account number, bank name, e-wallet details and deposit and withdrawal transaction history.
• Support communications: The content of conversations with our customer support team via live chat, email or any official channel.

2.2 Automatically Collected Information

• Technical data: IP address, browser type, operating system, screen resolution, and device ID.
• Usage data: Pages visited, session duration, games played, total wagering amount and login frequency.
• Location data: General geographic location based on IP address for permitted region verification purposes.
• Cookie data: Session cookies, preference cookies and analytics data to enhance the user experience.

3 How Your Data Is Used

Every piece of information we collect has a clear purpose and will not be used beyond the stated scope without your consent. Below are the primary uses of your personal data by ae789:

• Account Management: Creating, verifying and securely maintaining your member account.
• Transaction processing: Processing deposits, withdrawals and all financial activities on the platform.
• Identity Verification: Meeting KYC requirements and financial controls set by the relevant authorities.
• Platform security: Detecting and preventing fraudulent activity, money laundering and other security threats.
• Customer Support: Resolving enquiries, complaints and assistance requests more efficiently and personally.
• Service communications: Sending important notices related to your account, terms changes and security information.
• Marketing communications: Delivering promotions, bonus offers and the latest updates — only if you have agreed to receive them.
• Platform improvement: Analysing usage patterns to improve the overall user experience and platform performance.
• Legal compliance: Fulfilling reporting and compliance obligations required under Malaysian law.

4 Information Sharing and Disclosure

AE789 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

4.1 Trusted Service Providers

We work with third-party service providers that help us operate the platform, including payment processors, cloud computing service providers, analytics companies and fraud detection software vendors. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

4.2 Legal Requirements

AE789 will disclose your personal information to the relevant authorities when required by law, court order, or direction from a lawful enforcement agency. This includes cases involving fraud investigations, money laundering, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of ae789 business assets, member personal data may be transferred as part of that transaction. You will be notified in advance and the applicable Privacy Policy will continue to apply to your data.

5 Data Security

The security of your personal data is ae789's highest priority. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, modification, disclosure or destruction.

• Data encryption in transit: All communications between your device and ae789 servers are secured by TLS 1.3 protocol with 256-bit SSL certificates.
• Data encryption at rest: Sensitive data stored in our database is encrypted using AES-256 encryption standards.
• Layered access controls: Only staff with specific authorisation may access member personal data, and every access is recorded in the audit log.
• Continuous security monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect any threats or suspicious activity.
• Regular security testing: AE789 conducts regular penetration testing and security audits to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): Full 2FA support to protect member accounts from unauthorised access.

6 Cookies and Tracking Technologies

AE789 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us improve the platform.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as language, time zone and display preferences for a smoother experience.
• Analytics Cookies: Collecting information about how you use the platform — pages visited, session duration and navigation patterns — to help us improve our services.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of your login sessions.

6.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the AE789 platform. Cookie management guides for major browsers are available in their respective support sections.

7 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by AE789:

• Right to access: You have the right to request and obtain a copy of the personal data we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data from our systems.
• Right to restriction of processing: You have the right to request that we restrict how we process your personal data in certain circumstances.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

8 Data Retention Period

AE789 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by Malaysian law.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised using procedures that ensure it can no longer be linked to your identity.

9 Third-Party Links and Services

The ae789 platform may contain content or integrations from third-party service providers such as game providers, payment processors, and analytics tools. While we carefully select our partners, ae789 is not responsible for the privacy practices of those third parties.

Each game provider and third-party service integrated into the ae789 platform is subject to their own privacy policies. We recommend reviewing the relevant provider's privacy policy if you wish to understand how they handle data that may be shared during gameplay interactions.

Data required for gaming operations, such as session IDs and betting records, is shared with the relevant game providers as part of our service agreements. All such data sharing is conducted under binding data protection agreements.

10 Privacy Policy Amendments

AE789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. Any material changes will be communicated to you via:

• Clear notices on the ae789 platform homepage
• Email to your registered address
• In-app notifications on the ae789 mobile app

The effective date of the latest version of the Privacy Policy is always displayed at the top of this document. Continued use of the ae789 platform after changes take effect will be considered your acceptance of the updated Privacy Policy.

If you do not agree with any amendments, you have the right to close your account and request deletion of your personal data in accordance with the established procedures.

11 Contact Us

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or your personal data, the ae789 privacy team is here to help:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 directly within the ae789 platform
• FAQ: Visit page FAQ us for an immediate response

We are committed to responding to all privacy-related enquiries within 14 business days. For urgent account security issues, our 24/7 support team is ready to assist you via live chat.